Refund Policy

Imago application ("Application") is owned by MorningStars Developers LLC. This Refund Policy outlines the terms and conditions under which we process refund requests for our digital products and services.

General Terms

1. All refund requests must be submitted to imago-refunds@morningstars.io
2. Refund eligibility is determined based on the type of purchase and the circumstances of the refund request
3. We reserve the right to modify this refund policy at any time

Digital Products and Services

Subscription Services

• Subscription cancellations must be made at least 24 hours before the next billing cycle
• No partial refunds are provided for unused portions of active subscription periods
• Annual subscriptions may be eligible for a prorated refund within the first 14 days of purchase
• Refunds will not be issued for any subscription after the 14-day period unless required by applicable law

One-Time Purchases

• Refund requests must be submitted within 48 hours of purchase
• Products must not have been downloaded, used, or accessed
• Once digital content has been accessed or downloaded, it becomes non-refundable
• Technical issues that prevent access to purchased content may qualify for a refund beyond the 48-hour window

In-App Purchases and Consumables

• Virtual items and consumable products are non-refundable once delivered
• Undelivered or incorrectly delivered items may be eligible for refund
• Accidental purchases must be reported within 24 hours

Refund Exclusions
Refunds will not be provided in the following circumstances:

• After the specified refund period has expired
• For consumed or accessed digital content
• If terms of service have been violated
• If the account has been suspended due to policy violations
• For charges resulting from unauthorized account access (contact your payment provider)

Special Circumstances

Technical Issues

• If technical issues prevent access to purchased content, contact our support team within 7 days
• Proof of technical issues may be required
• Resolution attempts must be made with our support team before refund consideration

Unauthorized Purchases

• Report unauthorized purchases immediately
• Contact your payment provider to dispute unauthorized charges
• Provide relevant documentation to support your claim

European Users

For users in the European Union:

• A 14-day cooling-off period applies to digital purchases unless:
• You have explicitly waived this right
• The digital content has been accessed or downloaded
• The service has been fully performed
• The right of withdrawal must be exercised through explicit notification

Refund Process

To request a refund:

1. Email imago-refunds@morningstars.io with:Your account email

• Purchase date
• Transaction ID
• Reason for refund request

1. Our team will review your request within 5 business days
2. If approved, refunds will be processed to the original payment method
3. Processing time may vary depending on your payment provider

Platform-Specific Policies

• For purchases made through the Apple App Store or Google Play Store, refund requests must be submitted through their respective platforms
• Platform-specific refund policies and timeframes may apply
• We cannot process refunds for purchases made through third-party platforms

Contact Information
For questions about this Refund Policy or to submit a refund request, contact us at:

• Email: imago-refunds@morningstars.io
• Website: morningstars.io

Legal Rights
Nothing in this refund policy affects your statutory rights under applicable consumer protection laws.